Bill Paying Assistance Programs

H2O Help To Others Program™

Assisting Customers Who Need it The Most

New Jersey American Water assists residential customers who qualify through its H2O Help to Others Program™, administered by New Jersey Shares. For more information or to apply, visit www.njshares.org. There are two main components of the program: grants and Universal Affordability discounts. 

Grants

Customers who qualify may receive a grant of up to $500 to help pay their water bill. To qualify for this program, customers must be at or below 300% of the Federal Poverty Level. NOTE: Grants are available to qualifying customers once every three years for indoor water use only. 

Universal Affordability Discount

Customers who qualify may receive a discount on their monthly fixed water and/or wastewater service charge and volumetric charge. 

Discount - Water: For water customers who qualify, there is a tiered discount ranging from 15-60% of the Fixed Service Charge and volumetric Water Charge depending on household income levels. To qualify for this program, customers must be at or below 200% of the Federal Poverty Level. 

Discount - Wastewater: For wastewater customers who qualify, there is a tiered discount ranging from 15-60% of the Fixed Service Charge and Volumetric Wastewater Charge depending on household income levels. To qualify for this program, customers must be at or below 200% of the Federal Poverty Level.

Last Updated: 05/01/25